RETURN POLICY

Exchanged can be requested within 14 days of the date of despatch provided that the product was defective upon receipt. If this is the case, our showroom or customer experience teams will advise you and keep you updated with progress

Refunds for any purchase are not accepted.

We can not accept items that have been engraved, personalized or altered.

Our promise to replace the item does not apply to faults or damages caused by accident, neglect or misuse.

Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalized goods made to a customer’s specifications may not be returned. When your item is a special ordered item, we may not keep stock of this item and we will raise an order through a supplier especially for you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact our customer experience team.